Refund policy

Welcome to LinenVista.store.

We are committed to providing premium-quality table linens and home dining décor that meet the highest standards of craftsmanship and customer satisfaction. If for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple, transparent, and worry-free.

Please read the following policy carefully before requesting a return or refund.

Our Satisfaction Guarantee

Your satisfaction is our highest priority.

Every product available at LinenVista is carefully selected to combine timeless design, lasting quality, and everyday functionality. We understand that shopping online requires confidence, which is why we proudly offer:

  • Free Worldwide Shipping
  • 30-Day Free Returns
  • Fast Customer Support
  • Fair and Transparent Refund Process

If your purchase does not meet your expectations, we are here to help.

30-Day Return Window

Customers may request a return within 30 calendar days from the date the order is successfully delivered.

After 30 days, we may unfortunately be unable to process a return or refund request.

We recommend inspecting your order immediately after delivery.

Free Returns Worldwide

Unlike many online retailers, LinenVista proudly offers FREE returns worldwide.

You will not be charged any return handling fee for eligible returns approved by our customer support team.

Eligible Return Conditions

To qualify for a return, products should generally meet the following conditions:

  • Returned within 30 days of delivery
  • Clean and well maintained
  • Free from intentional damage
  • Returned with original accessories when applicable
  • Securely packaged to prevent damage during return shipping

Products may be inspected upon arrival before a refund is approved.

Items That Cannot Be Returned

For hygiene, customization, or inventory reasons, the following items cannot normally be returned:

  • Personalized products
  • Custom-made orders
  • Gift cards
  • Final sale items
  • Clearance merchandise
  • Items intentionally damaged after delivery
  • Products showing excessive misuse

If you are unsure whether your purchase qualifies, please contact our support team before shipping the item.

Damaged, Defective or Incorrect Orders

We sincerely apologize if your order arrives damaged or incorrect.

If this occurs, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of:
    • Product
    • Packaging
    • Shipping label
    • Any visible damage

Once reviewed, we may offer:

  • Free replacement
  • Full refund
  • Partial refund
  • Store credit (when preferred)

There is no need to return severely damaged items unless requested.

Lost Packages

If tracking indicates your package has been lost during transit, please contact us immediately.

Our team will investigate with the shipping carrier.

If confirmed lost, we will gladly provide either:

  • A replacement shipment
  • A full refund

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately before the order ships.

Once an order has been shipped, we may not be able to modify the shipping address.

Orders returned due to an incorrect customer-provided address may require additional processing before reshipment.

Order Cancellation

Orders may usually be cancelled before shipment.

If your order has not yet entered fulfillment, simply contact our support team.

If the order has already shipped, cancellation is no longer possible. However, you may request a return once delivery has been completed.

Refund Approval Process

After your returned package arrives, our warehouse team will inspect the item.

Inspection typically takes:

2–5 Business Days

Once approved, refunds are processed promptly.

Refund Method

Approved refunds are issued using the original payment method whenever possible.

Depending on your financial institution, refunds generally appear within:

5–10 Business Days

Some banks or payment providers may require additional processing time.

Partial Refunds

In certain situations, partial refunds may be issued, including:

  • Items showing signs of use beyond normal inspection
  • Missing original components
  • Damaged packaging that does not affect product functionality
  • Returns received outside recommended packaging standards

Each case is evaluated individually.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different product, size, or style, we recommend:

  1. Returning the original item.
  2. Receiving your refund.
  3. Placing a new order.

This allows us to process requests more efficiently.

Color & Appearance Disclaimer

We strive to display product colors and textures as accurately as possible.

However, slight variations may occur due to:

  • Monitor settings
  • Mobile displays
  • Lighting conditions
  • Photography
  • Natural fabric textures
  • Manufacturing batches

Minor visual differences are not considered product defects.

Natural Fabric Characteristics

Many LinenVista products feature natural woven materials.

Small variations in:

  • Texture
  • Thread pattern
  • Weave
  • Shade
  • Embroidery

are part of the unique beauty of textile craftsmanship and should not be considered defects.

Refused Deliveries

If a shipment is refused without prior communication, additional shipping or handling costs charged by the carrier may be deducted from the refund.

Promotional Orders

If your purchase included promotional discounts, bundle pricing, or free gifts, refunds may be adjusted to reflect the promotional value received.

Fraud Prevention

To protect both customers and our business, LinenVista reserves the right to refuse refund requests involving:

  • Fraudulent activity
  • Abusive return behavior
  • Unauthorized payment disputes
  • Suspicious purchasing patterns

How to Start a Return

Please contact us before sending any return.

Email:

support@LinenVista.store

Please include:

  • Full Name
  • Order Number
  • Email Address
  • Reason for Return
  • Photos (if applicable)

Our support specialists will provide complete return instructions.

Processing Timeline

Typical timeline:

Return Request

↓

Support Approval

↓

Return Shipment

↓

Warehouse Inspection

↓

Refund Approval

↓

Refund Issued

Customer Commitment

Since opening in 2022, LinenVista has proudly served customers around the world with thoughtfully curated table linens and elegant dining décor.

Our goal is not only to deliver beautiful products but also to provide an enjoyable shopping experience from beginning to end.

Whether you are decorating a cozy breakfast nook, preparing for a family gathering, or hosting a special celebration, we want every purchase to bring comfort, beauty, and confidence into your home.

Thank you for choosing LinenVista.

We sincerely appreciate your trust and look forward to serving you for many years to come.